Terms and Conditions

Last updated: 28 October 2026

These terms apply to the private days and tastings booked with SipDouro, directly or through this website. By booking, you accept them.

1. Who we are

SIP & SAVOR, LDA (trading as SipDouro), NIF 518537994, registered tour operator (Registo Nacional dos Agentes de Animação Turística) no. 280/2025, registered office at Bairro da Barragem, Casa 4, 5070-015 Alijó, Portugal. Email: geral@sipdouro.com · WhatsApp: +351 937 587 350. We hold the personal accident and civil liability insurance required by Portuguese law for tour operators (Decree-Law 108/2009, as amended).

2. Bookings and payment

  • A booking is confirmed when you receive our confirmation by email.
  • Private days for up to 4 guests and individual tastings can be booked directly. Private days for 5 to 8 guests, the Older Ports day and custom days are arranged on request: we confirm availability and price first, and you pay after that.
  • Full payment is due at the time of booking, unless we agree otherwise in writing.
  • All prices are in euros and include VAT at the legal rate. Prices are per person; for private days, the group total depends on the number of guests, as shown in the price tables.
  • Private days booked more than 60 days before the experience get a 5% discount.

3. Cancellation by you

  • Private days: free cancellation up to 5 days before the experience. Cancellations within 5 days, and no-shows, are not refunded. We wait 15 minutes past the start time; after that we cannot guarantee the tasting. If a quinta has to cancel a tasting, we cancel too and refund you in full.
  • Individual tastings: free cancellation up to 24 hours before. Cancellations within 24 hours, and no-shows, are not refunded.
  • To cancel, write to geral@sipdouro.com or send us a WhatsApp message. The time of your message counts.
  • Because our experiences are leisure services for a specific date, the 14-day right of withdrawal for distance contracts does not apply (Decree-Law 24/2014, article 17).

4. Changes and cancellation by us

  • We may adjust the order or timing of the day, or replace a visit with one of similar value, when needed (for example, a quinta closes unexpectedly or a road is blocked). We will tell you as early as we can.
  • If the boat trip is cancelled because of weather or river conditions, we refund its value (€15 per person on the Classic; on other days we tell you the amount when we confirm).
  • If we have to cancel your experience for reasons beyond our control, or because we cannot run it safely, you can choose another date or a full refund.
  • If your train is late, we wait for you and adjust the day.

5. Your part

  • Please be on time at the agreed pickup point or meeting place. Pickup is included at your accommodation within 25 km of Pinhão and Alijó (Régua and Vila Real included) and at Tua station.
  • Alcohol is only served to guests aged 18 or over. Children are welcome on private days, but they will not be served alcohol.
  • Tell us about allergies, dietary needs or reduced mobility when you book, so we can arrange things with our partners.
  • Please drink responsibly. We may stop serving alcohol to anyone who is visibly intoxicated or whose behaviour puts others at risk.
  • Children count as a seat in the car. The number of guests in your booking must match the number on the day.

6. Responsibility

We are responsible for providing the services you booked with due care. We are not responsible for losses caused by your own actions, by events beyond our reasonable control, or for personal belongings left in vehicles or at the quintas. Nothing in these terms limits your rights as a consumer under Portuguese law.

7. Complaints

If something is not right, please tell us on the day or write to geral@sipdouro.com and we will do our best to solve it. You can also use the electronic complaints book (Livro de Reclamações).

In the event of a consumer dispute, you may use an alternative dispute resolution entity. As there is no regional centre for Alijó, the competent entity is CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). More information on the Consumer Portal: www.consumidor.gov.pt.

8. Applicable law

These terms are governed by Portuguese law.